Introduction

At Brighton & Hove Locksmiths LTD (“we, “us, or “our”) are committed to safeguarding the privacy and security of your personal data. This GDPR Policy outlines how we handle your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Data Controller

Brighton & Hove Locksmiths LTD is the data controller of the personal data we collect and process. Our contact details are as follows:

Brighton & Hove Locksmiths LTD

51 The Avenue, Shoreham by Sea, West Sussex BN43 5GJ

Email: brightonhovelocksmiths@hotmail.com

Phone: 07805121782

2. Personal Data We Collect

We collect personal data to provide our services, respond to inquiries, and maintain our website. The types of personal data we may collect include:

• Identity Data: Name, title, date of birth.
• Contact Data: Email address, phone number, postal address.
• Transactional Data: Payment information, billing address, and service history.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies or tracking technologies.
• Marketing Data: Preferences in receiving marketing communications.

3. Legal Basis for Processing Personal Data

Under the GDPR, we process personal data based on the following legal grounds:

• Consent: When you have given us explicit consent to process your personal data (e.g., subscribing to our newsletter or contacting us for services).
• Contractual Necessity: We process personal data to perform a contract with you or to take steps prior to entering into a contract (e.g., providing locksmith services).
• Legal Obligation: We may process your personal data to comply with legal requirements (e.g., tax and accounting obligations).
• Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests, provided your rights and freedoms are not overridden (e.g., improving our services or marketing)

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To provide our locksmith services and fulfill contractual obligations.
• To communicate with you regarding service inquiries, quotes, and appointments.
• To process payments for our services.
• To send you promotional emails or offers (with your consent).
• To improve our website and services based on user interactions and feedback.
• To comply with legal obligations such as accounting and taxation.

5. Data Sharing and Transfers

We do not share your personal data with third parties, except in the following cases:

• Service Providers: We may share your personal data with third-party providers who help us operate our business (e.g., payment processors, website hosts, email marketing services).
• Legal Compliance: We may disclose your personal data if required to do so by law or to protect our rights, property, or safety.

Your personal data will not be transferred outside the European Economic Area (EEA) unless we take appropriate measures to ensure that your data is protected.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain billing information for a period dictated by tax and accounting laws.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing or legitimate interests.

To exercise any of these rights, please contact us using the contact details provided above.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorized access. However, please be aware that no method of transmitting data over the internet or storing data is 100% secure.

9. Use of Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].

10. Changes to This GDPR Policy

We may update this GDPR Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page, and the effective date will be updated accordingly.

11. Contact Us

If you have any questions or concerns about how we handle your personal data or if you wish to exercise your GDPR rights, please contact us at:

Brighton & Hove Locksmiths LTD

51 The Avenue, Shoreham by Sea, West Sussex BN43 5GJ

Email: brightonhovelocksmiths@hotmail.com

Phone: 07805121782